InCity
Reimagining Atlanta’s 311 for speed, clarity, and accessibility
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About InCity
Your city, your story. Report issues with ease.
A mobile-first reporting platform that modernizes non-emergency city service requests for Atlanta residents.
InCity streamlines how people submit geotagged reports, track progress, and receive real-time city updates.
Let's dive into it…
The Problem
What's the main issue with ATL311?
ATL311’s desktop-first design buries critical reporting tools behind numerous issues leaving residents abandoning submissions in frustration.
Desktop-first Design
ATL311’s desktop-centric interface burdens mobile users with tiny controls and hidden menus.
Buried Workflows
Critical reporting paths are scattered across multiple taps, forcing users through eight steps to submit.
Opaque Status Updates
Without real-time feedback, residents remain in the dark about the progress of their cases.